Creating a UseTransit account can be done online with the UseTransit portal.
Step 1 | Step 2 | Step 3 | Step 4 |
Complete a registration form using one of the self-service or assisted methods described above. Provide your name, email and telephone number. | Please read the Terms and Conditions carefully. Once you have thoroughly reviewed all sections and understand the terms, indicate your acceptance by clicking the "Accept" button. | Look out for the Welcome to UseTransit email. This email will contain a link that the customer will need to click through to complete their registration. Didn't receive the email? | Click the link in the welcome email - the link will open a browser window to the UseTransit portal. Here you will need to set a password for your account and click the button to save it and activate your account. |
To log in to UseTransit, enter your registered email address and password into the appropriate fields. Then, click the Log In button to proceed. |
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Overview
If you find you are unable to log into your UseTransit account, there's a possibility that your account has been locked due to multiple failed login attempts. This guide will walk you through the steps to reset your password and regain access to your account.
You can use the Forgot Password feature if you have forgotten your password. You will be prompted to type in the email address associated with your UseTransit account. Check your email for a message from UseTransit containing a password reset link. This email should arrive within a few minutes. Click on the link to proceed with setting a new password. Follow the prompts to enter and confirm your new password. Choose a strong password.
Reset Password Step 1 | Reset Password Step 2 | Reset Password Step 3 |
Click on Forgot Password and enter the email address associated with your UseTransit account. | Check your email inbox for a message from UseTransit containing a Password reset link. Click on this link to be redirected to the UseTransit portal. | Create a new password for your account |
Did Your UseTransit Account get Locked?
To ensure the security of your UseTransit account, the system automatically locks your account after too many unsuccessful login attempts. This feature is designed to protect your account from unauthorized access. When this happens, you will receive an email notification informing you that your account has been locked for a specified period.
Important: | If you receive an email, but don't recognize the login attempts, please continue to monitor your account and report any suspicious activity to your transit agency's customer support. |
The Lockout Time Period
Once you receive the lockout notification, you must wait until the end of the specified period before attempting to log in again. Trying to log in or reset your password before the period ends will not work and may extend the lockout duration.
After the Lockout Period
You can try to log in again after the lockout period, but a failed attempt will again immediately lock out the account. This is to protect your UseTransit account.
To update your UseTransit account password, follow these steps:
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To update your UseTransit account profile, follow these steps:
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To link a smart card to your UseTransit account, follow these steps:
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To purchase a new smart card from your UseTransit account, follow the steps below. First, select the type of smart card you'd like to purchase and the fare product you'd like it to be loaded with.
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To reload your existing smart card, follow these steps.
A success window will appear, and a confirmation email will be sent to your registered email address. |
To add a new payment method to your UseTransit account, click on the three dots in the top right corner and select Payment Cards. Then click the Plus Icon in the bottom right corner. | Then fill in your payment card details and click Save. If the payment method was added successfully, you'll get a success pop-up. Note that the type of payment method you can add is determined by your transit agency. Common payment methods are typically Visa, Mastercard, American Express, etc. |
You can view details about any of the smart cards linked to your UseTransit account by clicking the >> icon on the card. | You can also view the transaction history for the smart card by clicking the three dots for the menu and selecting View History. | Use the filter options to refine the transaction history by month and transit account. |
Enabling and Disabling Auto Reload for Rides or E-Purse Products
The Auto Reload feature makes sure your transit account always has enough funds for your trips. When your balance goes below a set amount, Auto Reload will automatically add more funds using your saved payment method. This way, you won't have to worry about running out of funds while you're traveling, making your journey hassle-free.
To enable Auto Reload, select the smart card that you'd like to enable it for and click the Auto Reload button. Then follow the steps below.
A successful pop-up will appear to confirm that the update was successful. | To disable Auto Reload, select the smart card that you'd like to disable it for and click the Auto Reload button. Then click on the DISABLE AUTO-RELOAD FOR PASS(ES)/RIDES button. A successful pop-up will appear to confirm that the update was successful. |
You can report your smart card as lost or stolen and get a replacement card, if your smart card was linked to your UseTransit account and your transit agency supports this feature.
A success window will appear, and a confirmation email will be sent to your registered email address. | In some cases, you may just want to block your lost or stolen smart card and not get a replacement. In this case, follow these steps:
A success window will appear, and a confirmation email will be sent to your registered email address. |
The following section will help you purchase a new smart card using the Guest Purchase feature in UseTransit.
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The following section will help you to reload your existing smart card using the Guest Purchase feature in UseTransit.
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UseTransit is generally compatible with popular modern web browsers.
Microsoft Edge | Google Chrome | Firefox | Apple Safari | |
UseTransit Portal | Compatible & Responsive | Compatible & Responsive | Compatible & Responsive | Compatible & Responsive |
What does “Responsive” mean? | Responsive is a technical term which means that UseTransit will work well on a variety of browser screen sizes, including the browser on your phone or tablet device. |