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UseTransit Browser Compatibility
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UseTransit is generally compatible with popular modern web browsers.

 

 Microsoft EdgeGoogle ChromeFirefoxApple Safari
UseTransit PortalCompatible & ResponsiveCompatible & ResponsiveCompatible & ResponsiveCompatible & Responsive

 

What does “Responsive” mean?Responsive is a technical term which means that UseTransit will work well on a variety of browser screen sizes, including the browser on your phone or tablet device. 

 

Creating a UseTransit Account
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Creating a UseTransit account can be done online with the UseTransit portal. 

 

Step 1

Step 2

Step 3

Step 4

Complete a registration form using one of the self-service or assisted methods described above. Provide your name, email and telephone number.Please read the Terms and Conditions carefully. Once you have thoroughly reviewed all sections and understand the terms, indicate your acceptance by clicking the "Accept" button.

Look out for the Welcome to UseTransit email. This email will contain a link that the customer will need to click through to complete their registration. 

Didn't receive the email?
Check your “Junk” folder in case your email service flagged the welcome email as spam. If it is not in the Junk folder, you may have entered the email address incorrectly. In this case, just sign up again with the correct email address.

Click the link in the welcome email - the link will open a browser window to the UseTransit portal. Here you will need to set a password for your account and click the button to save it and activate your account. 

 

Logging in to UseTransit
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To log in to UseTransit, enter your registered email address and password into the appropriate fields. Then, click the Log In button to proceed.

 

 

 

 

Updating Your UseTransit Profile
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To update your UseTransit account profile, follow these steps:

  1. Click on the three dots in the top right corner and select My Account.
  2. Update the necessary fields and click Save.
  3. A pop-up will appear confirming that the update was successful.

NOTE

When a rider updates their email address, UseTransit sends the following verification emails:

  1. A verification email is sent to the current email address. The rider must access this email and click the verification link.
  2. After the current email address is successfully verified, a second verification email is sent to the new email address. The rider must click the verification link to complete the update.
Resetting Your UseTransit Account Password
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Overview

If you find you are unable to log into your UseTransit account, there's a possibility that your account has been locked due to multiple failed login attempts. This guide will walk you through the steps to reset your password and regain access to your account.

You can use the Forgot Password feature if you have forgotten your password. You will be prompted to type in the email address associated with your UseTransit account. Check your email for a message from UseTransit containing a password reset link. This email should arrive within a few minutes. Click on the link to proceed with setting a new password. Follow the prompts to enter and confirm your new password. Choose a strong password.

Reset Password Step 1

Reset Password Step 2

Reset Password Step 3

Click on Forgot Password and enter the email address associated with your UseTransit account.Check your email inbox for a message from UseTransit containing a Password reset link.
Click on this link to be redirected to the UseTransit portal.		Create a new password for your account

 

 

Did Your UseTransit Account get Locked?

To ensure the security of your UseTransit account, the system automatically locks your account after too many unsuccessful login attempts. This feature is designed to protect your account from unauthorized access. When this happens, you will receive an email notification informing you that your account has been locked for a specified period.

Important:If you receive an email, but don't recognize the login attempts, please continue to monitor your account and report any suspicious activity to your transit agency's customer support. 

 

The Lockout Time Period

Once you receive the lockout notification, you must wait until the end of the specified period before attempting to log in again. Trying to log in or reset your password before the period ends will not work and may extend the lockout duration.

 

After the Lockout Period

You can try to log in again after the lockout period, but a failed attempt will again immediately lock out the account. This is to protect your UseTransit account. 

Updating Your UseTransit Password
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To update your UseTransit account password, follow these steps:

  1. Click on the three dots in the top right corner and select Change Password.
  2. Enter your current and new passwords, then click the Change Password icon.
  3. A pop-up will appear confirming that the update was successful.

 

 

 

Managing Multiple Transit Agencies in UseTransit
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Creating a UseTransit Account for Managing Multiple Agencies

UseTransit allows you to manage multiple transit agencies using the same email address. Follow the steps below to complete the registration:

  1. Visit the UseTransit portal for each agency you want to manage.
  2. Sign up using the same email address and complete the registration process for each agency.
    Refer to this guide for detailed steps on ‘Creating A UseTransit Account’
  3. Once registered, logging in to UseTransit will allow you to access and manage information from all associated agencies under your single account.
    Refer to this guide for instructions on how to ‘Logging In To UseTransit’

To View Transit Agency Information

  1. Click the three dots in the top-right corner and select My Account.
  2. Scroll to the bottom of the page to find the section labeled Transit Agencies.

 

 

Adding a New Payment Method to Your Multi-Agency UseTransit Account

Each transit agency has its own payment section within UseTransit. You must add a payment method separately for each agency.

To add a new payment method:

  1. Click the three dots in the top-right corner and select Payment Cards.
  2. Click the plus (+) icon in the bottom-right corner.
  3. From the dropdown menu, select the Transit Agency you want to add the payment method for.
  4. Enter your payment card details and click Save.
  5. If the payment method is added successfully, a confirmation pop-up will appear.
  6. Repeat the same process for any additional agencies.

Note: The accepted payment methods depend on your transit agency. Commonly accepted cards include Visa, Mastercard, and American Express.

 

 

 

Purchasing a New Smart Card for Each Transit Agency

UseTransit allows you to purchase smart cards for multiple agencies under one account. Since each agency operates independently, you will need to complete the purchase process separately for each one. Follow the steps below to purchase a new smart card for each agency.

To Purchase a Smart Card for the First Transit Agency:

  1. Click Add New Transit Account.
  2. Select the type of smart card you want to purchase for the selected agency, then click Next.
  3. Assign a nickname to your smart card to help identify it easily, and click Next.
  4. Choose the appropriate Fare Product and click Next.
  5. Select your preferred Pickup Option, then click Next.
  6. Choose your Payment Method and click Next.
  7. Review the purchase details, then click Purchase.
  8. A confirmation window will appear, and a confirmation email will be sent to your registered email address.

To Purchase a Smart Card for Another Transit Agency:

  1. Click the plus (+) icon in the bottom-right corner.
  2. Repeat the same steps used for the first agency to complete your purchase.

 

 

 

Linking a Smart Card to Your UseTransit Account
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To link a smart card to your UseTransit account, follow these steps:

  1. Select the Plus icon in the bottom right corner or choose Add New Transit Account.
  2. Enter the smart card ID and click Next.
  3. Enter the Verification Code found on your Smart Card. On some cards this may be called an Activation Code. It is typically 4 to 5 digits long.
  4. Set a Nickname for the card, then click Next.

 

Important!
If your smart card does not have a Verification Code or an Activation Code, you may need to contact your transit agency to get a temporary Verification Code. Once you get a temporary Verification Code, you can link the card to your UseTransit account. Make sure you have the smart card ID handy before contacting your transit agency. 

 

Purchasing a New Smart Card from Your UseTransit Account
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To purchase a new smart card from your UseTransit account, follow the steps below. 

First, select the type of smart card you'd like to purchase and the fare product you'd like it to be loaded with. 

  1. Click the Plus icon in the bottom right corner or choose Add New Transit Account.
  2. Select the desired type of card you'd like to purchase and click Next.
  3. Choose the appropriate Fare Product and proceed by clicking Next.
  4. After selecting the Pickup Option, click Next again.
  5. Assign a Nickname to your smart card and click Save.
  6. Select Add New Payment Method.

Next, either enter a new payment method or select an existing payment method if you already have one saved. You can then complete your purchase.

  1. Complete all required fields for the payment method and click Save. A successful pop-up will confirm the update.
  2. Select the newly added payment method and click Next
  3. Review the details, then click Purchase
  4. A success window will appear, and a confirmation email will be sent to your registered email address.

 

 

Reloading Your Existing Smart Card from your UseTransit Account
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To reload your existing smart card, follow these steps. 

  1. Click the >> symbol next to the desired pass.
  2. Click Purchase.
  3. Choose the appropriate Fare Product then click Next.
  4. Select the payment method, and click Next.
  5. Review the details, then click Purchase.

A success window will appear, and a confirmation email will be sent to your registered email address.

Viewing Your Smart Cards in UseTransit
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You can view details about any of the smart cards linked to your UseTransit account by clicking the >> icon on the card. You can also view the transaction history for the smart card by clicking the three dots for the menu and selecting View History. Use the filter options to refine the transaction history by month and transit account.
Enabling and Disabling Auto Reload in UseTransit
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Enabling and Disabling Auto Reload for Rides or E-Purse Products

The Auto Reload feature makes sure your transit account always has enough funds for your trips. When your balance goes below a set amount, Auto Reload will automatically add more funds using your saved payment method. This way, you won't have to worry about running out of funds while you're traveling, making your journey hassle-free.

 

To enable Auto Reload, select the smart card that you'd like to enable it for and click the Auto Reload button. Then follow the steps below. 

  1. Scroll to the Set Auto Reload for Rides or Set Auto Reload for E-Purse section.
    Scroll to the Set Auto Reload for Passes section if you'd like to enable auto reload for a fare pass (e.g. a weekly pass, monthly pass, etc). 
     
  2. Select the fare product you'd like to automatically purchase.
     
  3. Enter the Threshold amount. This setting determines when Auto Reload will activate. For balance-based accounts, Auto Reload will automatically purchase the selected fare product when your account balance or number of rides drops below the threshold. If you are setting up Auto Reload for a fare pass, the threshold represents the number of days before your pass expires when the reload will occur.
     
  4. Choose the payment method and click Save.

A successful pop-up will appear to confirm that the update was successful.

To disable Auto Reload, select the smart card that you'd like to disable it for and click the Auto Reload button. Then click on the DISABLE AUTO-RELOAD FOR PASS(ES)/RIDES button.

A successful pop-up will appear to confirm that the update was successful.

Reporting a Smart Card Lost or Stolen
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You can report your smart card as lost or stolen and get a replacement card, if your smart card was linked to your UseTransit account and your transit agency supports this feature. 

  1. Follow these steps to report a smart card as lost or stolen.
  2. Click the >> symbol next to the desired pass.
  3. Click on the vertical three dots and select Report Lost or Stolen.
  4. Enter the smart card ID and click Next.
  5. Choose Transfer the remaining balance and/or pass(es) to a new smart card and click Confirm.
  6. After selecting the Pickup Option, click Next again.
  7. Select the payment method, and click Next.
  8. Review the details, then click Report Card as Lost / Stolen.

A success window will appear, and a confirmation email will be sent to your registered email address.

In some cases, you may just want to block your lost or stolen smart card and not get a replacement. In this case, follow these steps:

  1. Click the >> symbol next to the desired pass.
  2. Click on the vertical three dots and select Report Lost or Stolen.
  3. Enter the smart card ID and click Next.
  4. Choose Block this card and do not transfer the remaining balance and/or pass(es) to a new smart card and click Confirm.

A success window will appear, and a confirmation email will be sent to your registered email address.

Adding a New Payment Method to your UseTransit Account
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To add a new payment method to your UseTransit account, click on the three dots in the top right corner and select Payment Cards. Then click the Plus Icon in the bottom right corner.

Then fill in your payment card details and click Save. If the payment method was added successfully, you'll get a success pop-up.

Note that the type of payment method you can add is determined by your transit agency. Common payment methods are typically Visa, Mastercard, American Express, etc.

Editing an Existing Payment Method
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  1. Click the three dots in the top-right corner and select Payment Cards.
  2. Select Edit and update the necessary information.
  3. Click Update to apply your changes.
Purchasing a New Smart Card using Guest Purchase
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The following section will help you purchase a new smart card using the Guest Purchase feature in UseTransit. 

 

  1. Click the Guest icon.
  2. Select the desired pass for purchase and click Next.
  3. Choose the appropriate Fare Product and proceed by clicking Next.
  4. After selecting the Pickup Option, click Next again.
  1. Complete all required fields for account information and payment method, then click Next.
  2. Review the details and click Purchase.
  3. A success window will appear, and a confirmation email will be sent to your registered email address.
Reloading Your Existing Smart Card Using Guest Purchase
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The following section will help you to reload your existing smart card using the Guest Purchase feature in UseTransit. 

 

  1. Click the Guest icon.
  2. Enter the smart card ID and click Next.
  3. Enter the 4-digit Activation Code found on your Smart Card, and click Next.
  4. Choose the appropriate Fare Product and proceed by clicking Next.
  1. Complete all required fields for account information and payment method, then click Next.
  2. Review the details and click Purchase.
  3. A success window will appear, and a confirmation email will be sent to your registered email address.